Planning

Bar Bible structure

Welcome to Ducks & Bears

• Terminology
• Introduction
  • Mision & vision community
  • Hubble
  • Meteor
• General history Ducks & Bears
• Opening hours
• Connected associations
  • Barcontacts
  • Discount policy
  • Lending stuff
  • Bartending, SVH & Events
  • Bartending shirts
  • Bonus++

Volunteering at Hubble & Meteor

• • Introduction
    • Volunteers keep the prices low
    • Types of shifts
  • Bartenders group chat
  • Committees
  • Board

Working at Hubble/Meteor

Onboarding Process Shift types Clocking in/Clocking out Managers, kitchen leads, board and SVH

Basic Bar Operations

• Introduction
  • Safety rules
  • Starting your shift
  • Floorplan Hubble (where coffee is made, where basic beer is made, were soda's are)
  • Floorplan Meteor (where coffee is made, where basic beer is made, where soda's are)
• Which glasses to use
• How to serve the guest
• Cash register
  • General proces (scan association, tap the product, pin)
  • Where to find products
  • Guests with accounts
• How to tap beer
  
  • Automatische tap
  • Pitcher
  • Eendje
  • Beer tap technique
  • Witte trappist
  • Guiness
  • Beer in footlong glass
  • Beer in La trappe glass
• Making Cocktails
  • Cocktails in Hubble
  • Cocktail machine Meteor
• Snacks in kitchen
• Regular coffees
• Making tea & hot chocolate
• Special hot drinks (Lattes, decaf, soy, mint/ginger)
• Wipped cream coffees (Spanish coffee, Irish coffee, etc)
• Wine
• Shots

Advanced Bar operations

• HELP! I run out of...
  • Explaination storages
  • Kegs & drinks
  • Coffee equipment
  • Register receipts rolls
  • Snacks & sauce
  • Lemon, ginger & mint
• How to change coffee milk & hot chocolate
• How to change a keg
• How to change the tank
• Advanced Cash Register
  • Eigen gebruik
  • Breuk
  • Van het huis
  • Tables
  • Coins
  • Gift cards
  • What to do with error orders (guest paid for something he doesn't want)
• Technical Back-end
  • Music
  • Lights
  • Screens
  • Beamer
  • Microphones (limiter)
  • Sound thingie
• Traditions
  • Halve Leo for birthday person
  • (old) boardies

Kitchen operations (for staff)

Interested in becoming SVH?

• Introduction
  • What is an SVH?
  • What do you get back? (cheaper shots & cocktails, can open the bar outside opening hours, SVH activity, closer to community, Community card, etc)
• Qualities of SVH
  • Sjaaking
  • Patience
  • Overview
  • BHV
• Proces of becoming SVH
  • Proefshift
  • SVH exam
  • SVH training
• General SVH shift
  • Transfer
  • shots
  • Asking bartenders what they want to drink
  • Teaching bartenders
  • Keeping overview. Somethimes sjaaking someone experienced in Bar to take over in case it gets busy.
  • Sjaaking people for terras
  • Restocking before late shifts
  • Shift change
• Shift priorities
• Safety
  • Contact details management
  • Contact details security
  • BHV
  • Calmaliteiten
  • Earplugs
• Closing
  • Link to closing list
  • How to tell guests we are closing, closing slides
  • Closing doors
  • After drink
  • Closing after the after drink (turning off lights & music, 
  • SVH last one to leave the bar
• SVH outside your shifts
  • Please behave thingies
  • Do not go in kitchen
  • Do not go behind the bar without permission of current SVH

How to clean

• Coffee machine
• Beer tap
• Cocktailmachine
• Jagermachine tap
• Glasses
• Closing Kitchen
• Cleaning tables, sweeping & mopping
• Sorting bottles
• Replacing toilet paper

-