Advanced Bar Operations (TO DO)

• HELP! I ran out of...
• How to change a keg
• How to change the beer tank (TO DO)
• How to change Chocomel Machine
• How to change Coffee Milk
• Advanced Cash Register
• Technical Back End
• Traditions

HELP! I ran out of...

Hubble

In Hubble there are several storage places where things can be found when they run out in the café:

• The back storage
  • The storage space behind the kitchen. This is where the bartenders can leave their personal belongings when bartending. Among others, all food reserves, coffee items and almost all drinks have a reserve here.
• Downstairs drinks storage
  • This storage is found downstairs going straight left from the elevator. Card access is needed for this storage. This storage is where all of our booze is stored, as well as the big soda and beer keg reserves. The two 1000-Liter beer tanks are also found here.
• Internal Solow
  • This storage is found downstairs as well, going right from the elevator. In this storage almost all non-consumable items of Hubble are stored.

What	Where	Comment
Bavaria beer	Dommel	Mike
Bavaria beer (actually)	Downstairs drinks storage	How to change the beer tank
Other beers	Keg fridge in the back	Place the empty keg in the storage in the back. How to change a keg
Soda	Soda fridge in the back
Juice	Back storage	On top of the keg fridge in the back.
Booze	Downstairs drinks storage	Max 2 bottles per drink behind the bar
Wine	Wine rack in the back	Next to the coats
Lattiz coffee milk/Hot chocolate	Back storage	How to change coffee milk & hot chocolate
Receipts	Underneath register Kitchen (top-right near the exit) Internal Solow	When the orange light on the receipt printer is turned on, then the receipts need to be replaced: Open the receipt printer by pressing the gray button on the printer Take out the old receipt roll Grab a new roll and peel the start of the roll off Place the roll in the receipt printer with the start side down Place the start of the roll (with some excess) on the part where the receipts are dispensed Close the receipt printer. Usually there are new rolls underneath the register, otherwise they need to be grabbed them from the Solow.
Snack tray	So Low
Snacks	Back storage	Snacks can be found in the freezer in the back storage
Sauces	Back storage	Sauces can be found in the shelf in the back of the back storage
Lemon, ginger and mint	Back storage	Can be found in the Vegetables fridge in the back (third fridge)

Meteor

In Meteor, most things can be found in the storage upstairs. To access this you will need to take a droplet to unlock the doors. 

Before going upstairs, check if there is no more stock in the fridges or freezer in the bar.

What	Where	Comment
Beer	Keg fridges Walk-in fridge upstairs	All beers and cider that come in a keg How to change a keg
Soda	Walk-in fridge upstairs
Canned/ bottled beers and SYNC	Walk-in fridge upstairs
Wine	Walk-in fridge upstairs	Red wine isn't in the fridge
Booze	Upstairs storage	Max 2 bottles per drink behind the bar
Coffee stuff	Upstairs storage
Ice	Bar freezer Walk- in freezer upstairs
Cocktail machine supplies + cocktail bottles	Bar fridge Behind bar Storage upstairs Walk-in fridge upstairs	Location depends on whether the ingredient needs to be cooled.
Receipts	Underneath register Upstairs storage	When the orange light on the receipt printer is turned on, then the receipts need to be replaced: Open the receipt printer by pressing the gray button on the printer Take out the old receipt roll Grab a new roll and peel the start of the roll off Place the roll in the receipt printer with the start side down Place the start of the roll (with some excess) on the part where the receipts are dispensed Close the receipt printer. Usually there are new rolls underneath the register, otherwise they need to be grabbed from upstairs.
Snack trays	Upstairs storage
Snacks	Bar freezer Walk-in freezer upstairs	Fries are kept in the fridge instead of freezer
Sauces	Upstairs storage	Sauces can be found on a shelf in the back right of the storage
Lemon, ginger and mint	Bar fridge Walk-in fridge upstairs
Glasses	Upstairs storage

How to change a keg

How to Replace a Keg 

Combi-Slide Type 

Some things to note:

Drievlaks (turning) type

Some notes:

0.0 Keg

[Coming soon]

How to change the beer tank (TO DO)

How to change Chocomel Machine

[In progress]

On this page you will learn how to change the Chocomel Machine (hot chocolate machine) which is only applicable for Hubble.

General steps:

1. Start: Machine says 'Chocomel vullen'
   

   The last hot chocolate from the machine will contain less than a normal serving. It is often watery, so please avoid serving it to guests.

2. Get a new Chocmel bag from the back storage
3. Open the machine
4. Get the tube out of the black box
5. Get the bag out of the container and throw away the bag and tube
6. Remove the lit of the new Chocomel bag and put it in the machine
7. Connect the tube to the black box before connecting the other side of the tube to the bag
8. Close the machine
9. Presh 'ok' on the message 'Chocomel vullen' (make sure to put a cup underneath)

More detailed guide on how to change the machine

	1. Machine message 'Chocomel vullen' The machine says that you need to refill the machine   The last hot chocolate (and often the second-to-last one as well) from the machine is often a little watery. You can recognise this by the lack of foam and the smaller amount of hot chocolate in the cup compared to a normal serving.
	2. Get a new bag The machine already has a new bag in the machine, but make sure to also get a new bag from the back storage when refilling the machine Get a new bag from the bag out of the box that can be seen in the picture.
	3. Open the machine Open the machine by pulling the bottom stand so you can lift the front of the machine.
	Use the support rod located on the right side of the machine. Insert it into the bracket to keep the front panel open and prevent it from falling back down.

How to change Coffee Milk

[Coming soon]

Advanced Cash Register

On this page, you will learn the advanced Cash Register actions:

• Eigen gebruik (own use)
• Breuk
• Van het house (from the house)
• Tables
• Coins (Hubble only)
• Gift Cards (Hubble only)
• What to do with error orders

Eigen gebruik

Eigen gebruik (own use in English) is used to register what is being consumed by (for example) bartenders and SVH during their shift, so all drinks and food that Hubble/Meteor "pays for".

To register an order or table on eigen gebruik, simply make sure the order/table is selected (visible on the order screen) and press to checkout. On the payment screen, you can select Eigen gebruik. You will get a conformation screen on which you can press yes and then the items will be put on eigen gebruik.

Please note:

• You can only do this when logged in with an svh account.
• Only do this when certain, you can not undo it.
• Only put the bartenders table on eigen gebruik at the end of the evening. That way you can keep an overview of how much you are spending.

Breuk

Breuk is used to register any items that can no longer be sold. This can be (for example) when a bottle is dropped and breaks, or when a wrong order has been made, and the beer has been sitting for too long. 

You can put thing on breuk by pressing the item in the order screen and then selecting breuk. Then press pin and the item will be registered as breuk.

Please note;

• Sometimes stuff that should be put on breuk is put on the bartenders table. Due to tax reasons, it is better to put things you actually have to throw out on breuk, so please do so.
• You can only do this when logged in with an svh account.

Van het huis

Van het huis is used to indicate that an item was given away. One of the more common uses for this within Hubble is to give people their birthday half a liter. You could also use it if someone order an eendje Guinness/witte Trappist/ etc to register the 11th item.

To register an item on van het huis, simply make sure the item is selected and press to checkout. On the payment screen, you can select Van het huis. You will get a conformation screen on which you can press yes and then the items will be put on van het huis.

Please note:

• Only use van het huis to give away items. Anything that is drank by you or your bartenders needs to be on the bartenderstable, and eventually, eigen gebruik.
• You can only do this when logged in with an svh account.

Tables

Tables are used to temporarily store items that, for example, a reservation has ordered. This table can then be paid of at the end of the reservation, or be put "op rekening".

To open a table, press show table and select the table you want to select.

To add items to a table, open the table, select the items, and then press register on table. This will be in the same spot the open table button was before. The items will now automatically be registered on the table.

If someone wants to pay of the table, you again open the table, and then press pin.

Please note:

• Give your table a recognisable name. You can do this by opening the table and then pressing the pencil at the top left.
• Tables are not the same as accounts. 
• You can link an account to a table, same as you would to an order.
• If there is a table for a reservation, be sure to check whether they are paying that evening or "op rekening". If they pay that evening, make sure you know who will be paying and make sure they pay.

Coins (Hubble only)

Hubble also distributes coins for special occassions. The common coins are blue. There are usually also orange coins in use, since those are bought and given out by Wervingsdagen. There are also other colours, such as pink.

A coin is worth the price of one beer.

When someone wants to pay with coins, press the little coin logo at the top of the order screen. Prices for all items will now be displayed in coins.

Check if the total is the same as the amount of coins handed in. If this is correct, press pin to finish up the transaction.

Please note:

• An order can not be partly paid in coins and partly by pin. If it is multiple items, you can split up the order.
  

Gift cards (Hubble only)

Above you can see a giftcard. These are NFC passes, so they don't have a barcode. If someone wants to use a card to pay, go to checkout and press giftcard.  You can scan the giftcard on the top left of the screen to pay.

What to do with error orders (guest paid for something they don't want)

Sometimes there is a communication error between a guest and the person behind the register, causing a guest to pay for something they don't want. Usually this is a small amount and it can be fixed by offering the guest another item of a similair value (or slightly more). This can only be done by the SVH.

We are unable to transfer money back to guests.

Technical Back End

On this page, you will learn the following topics:

Hubble

• How the music works
• How the lights work
• How the screens work
• How the microphones work
• How the beamer works
• How the sound limited works

Meteor

• How the music works
• How the lightning works
• How the beamer works

Hubble

To turn the light and sounds on, press all the red buttons on the bottom (blue part) from left to right. To turn everything off, press them from right to left.

Music

• The music is played via Spotify on the Ipad behind the bar. If you want to play a song, ask the SVH to unlock the ipad for you.
• The level of the sound is determined by the sliders in the green part. The fader labeled Ipad is used for the spotify. 
• If something is wrong with the sound, check if all turning knobs are aligned with the tapes, as well as the LEDs.

  

• When a presentation/pubquiz/ etc is happening, it can be nice to turn of music on that side of the bar. All sound inputs can be turned on seperately for side A(podium) and side B (black tables). On the picture above you can see that IPAD is on on both sides, and all other inputs are turned off.

Lights

The big buttons at at the top define the different mood lighting options in Hubble. The labels describe what each setting does. Generally in the evenings, one of the party settings is active.

The Party Programs in the bottom right of the image can be selected for more expressive lighting with, among others, the moving heads. If the evening can use more funky lighting one of these can be activated by the SVH.

Screens

The two screens in Hubble are generally not touched, sometimes there are guests in the bar that would like to either watch something or play a game on them. Then with permission of the SVH they can connect to a screen using the HDMI cable that is hanging underneath.

If for any reason you do need to do anything with the screens, the remote for the screens can be found in the left door all the way on the right behind the bar.

The black remote labeled "TV" is for the screens.

Beamer

The beamer can be operated using the white remote labeled "Beamer" in the image above.

Using the beamer:

1. Turn on the beamer using the red button on the top right of the remote
2. Pull down the white screen until it matches the beamer's projection, then hold it still for ~3 seconds in order for it to stay in place
3. The HDMI cable for the beamer can be found on the right side behind the podium on the ground

After using the beamer:

1. Turn off the beamer using the red button on the top right of the remote
2. Roll the white screen back up by pulling it down slightly and then releasing it

Sometimes the beamer will not work correctly, make sure it's set to the correct hdmi output using the remote.

Microphones 

If people want to use a microphone, this can be found on the inside of the door next to the panel (see picture above). They are labeled Mic 1 and Mic 2.

Using the Microphones:

1. In the panel slide the corresponding slider up (not too high in order to not hit the limiter when testing)
2. Press the button labeled A or B above the slider depending on which side of the bar the microphone will be used
3. Turn on the microphone using the power button on the microphone itself (check the batteries if it doesn't work)
4. Test the microphone and adjust to the desired sound level

After using the microphones:

1. Turn off the microphone using the power button on the microphone itself
2. In the panel slide the corresponding slider all the way down
3. Deactivate the button labeled A or B above the sound slider
4. Put the microphone back in its corresponding spot in the door next to the panel

Sound limiter 

• When music or sound from the microphone exceeds 82 decibels, the sound limiter will be hit. This will severly lower all sound output.
• The music coming from the ipad will never hit the limiter (if nobody tempered with anything they shouldn't), but the sound from the microphones can still easily exceed the limit. This is why it's important that the microphones are set up correctly when using them. 
• If the limiter is hit, it should go back to normal after a few minutes
• If you notice the music level suddenly being very low, also check the ipad's sound level. Sometimes the ipad lowers its own volume by itself for no reason.

Meteor

Music

• The music is played via Spotify on the Ipad behind the bar. If you want to play a song, ask the SVH to unlock the ipad for you.
• The level of the sound is determined by the sliders in the orange part. The fader labeled tablet is used for the spotify. 
• If something is wrong with the sound, check if all turning knobs are aligned with the tapes, as well as the LEDs.
• When a presentation/pubquiz/ etc is happening, it can be nice to turn of music on that side of the bar. All sound inputs can be turned on seperately for side A(water), side B (low tables) and side C (there are no speakers here yet will be around the stairs). On the picture above you can see that tablet is on on both sides, and all other inputs are turned off.

Lights

The buttons in the green square are different lighting options. Option 12 is a full brightness white light will turn on, which is nice to have while cleaning.

Beamer

In Meteor we have a projector with a screen which needs to be lowered via the remote control. The white remote is used to turn the beamer on and of, and the black one is used to lower the projection screen.

On the side of the water there is a HDMI port which leads to the projector. Press the switch button to activate the input.

Traditions

[Coming Soon]

• Someones birthday
• Boardmember that receives their diploma
• (old) boardies)