SVH Operations (TO DO) What is a SVH?The SVH is the bar responsible. They have an certificate to open the bar and serve alcohol to the guests. In Hubble they teach new bartenders how everything works, can send people away and make the operating decisions when they are on duty. What priviledges do SVH's get in Hubble/Meteor?Our community is very thankfull to have this many SVH that want to volunteer behind the bar and take up the extra responsibilities. Because of this, SVH can get cheaper shots, cheaper cocktails in Hubble, cheaper kegs, participate in the SVH activities and give more input on general bar operations. Process of becoming SVH Expressing interest If you are a bartender and you really enjoy bartending at Hubble and/or Meteor, there is room for you to grow in this. To become SVH, the first step is simply to indicate your interest to your SVH during your barshift, or get in touch with the board! If an SVH notices that you are very enthustiastic and you know what you are doing behind the bar, they might also ask you whether you are interested. Talking with a board member Once you have indicated your interest this will be communicated to the board, who will then get in touch with you. The SVH training responsible will schedule a moment with you to talk about becoming SVH more in detail, and you will see wether your expectations align with the needs of Hubble/Meteor.  They will also explain the hard requirements and the benefits of becoming SVH. Test shift If expectations seem to align, the board responsible will look at the schedule and plan a test shift with you. During this shift a more experienced SVH will take you along during their shift, and see how you pick up certain situations. This is not an exam or test, we just want to give you a chance to see if you indeed like the experience, and for us to see whether you are ready to become SVH, and what we still need to teach you. At the end of the shift you can debrief with the SVH what you thought of the shift and how everything went, and if you are still interested (you can always contact the board if you change your mind later, nothing is mandatory yet at this point). Approval by board After your test shift, the SVH who took you along will have contact with the board about how they thought the shift went. If there are any questions the board might also get in touch with you. Based on your test shift and what you discussed with the board responsible and your test shift SVH, they will make a decision, which they will communicate to you. You become SVH Congratulations! Your test shift went well and the next steps can be taken. A second test shift is needed Sometimes a shift is so quiet (or so crazy) that it is not really possible to make a fair judgement. In that case a second test shift can be planned. Sometimes a second persons judgement is also wanted to make sure a good decision is made. You will not become SVH (right now) You are currently not at the point of becoming SVH. This does not necessarily mean you are not good enough, you might just need to gain some more experience bartending first. The board will give you feedback on why this decision was made.  Contract You will sign an SVH contract. The contents of this contract should be no surprise, since the board should have explained it during you interest meeting. One of the most important points of the contract is that you have to do 12 full (early+late)  shifts in your first year. After signing you vouw een bak. SVH Exam You will have to take the exam Sociale Veiligheid en Hygiëne. If you pass, the diploma will be valid for the rest of your life! Hubble will cover the full costs of the first exam and registration on the alcohol permit. If you fail, you will have to pay for 50% of the exam yourself, and by the third time you will have to pay full price. The board will provide a PDF of the material you need for the exam. You need to schedule the exam yourself. This does not have to be before your first training shift, although it is nice to do it quickly. SVH Training Depending on how much you already know, a number of training shifts will be planned. During these shifts, you will be shown all the ropes regarding being SVH. You will be trained for both Hubble and Meteor (unless otherwise discussed) but do not worry, the difference is not that big. Once you and your trainers are confident enough you can start planning your own shifts! You can use the SVH checklist to check if you know everything you need to know. If there are a few points that you are uncertain about that is okay, there are manuals for everything, and there are enough people who are willing to help during a shift if needed. Register profile When you become SVH you get a profile in the register so you can access all the needed functions. Next to this you will also receive your own personal account where you get your SVH discounts and can order on credit. Safety Emercency numbers 040 247 2020: TU/e security (for instance, to open the red door, reporting misbehaving guests, etc) 040 247 2222: Urgent emergencies Reporting of incidents In case of serious incidents where stuff got broken or dangerious incidents happened, please contact this to the board in the SVH chat. BHV key In Hubble, in case there are Scala board members being very drunk, use the BHV key acces to send them home and/or check if everything is okay. The BHV key will also give you acces to other rooms you normally cannot enter. Be aware that abusing the acces might result in revoking your BHV key acces. BHV Hubble (Located in the cabinet next to the bar to kitchen door) First Aid Kit BHV vests and helmets Feminine hygiene products Floorplan of emergency exits Fire hose Meteor First Aid Kit BHV vests and helmets Feminie hygiene products Calamiteiten AED An AED can be found at the Luna entrance (near Spar). This can be opened with the postal code of the building ( 5612 ) Earplugs Hubble offers earplugs. They can be found underneath the register. First selve far in the back. Closing This page contains the following info: General closing hours and last round Closing lists Hubble & Meteor After drink General closing hours and last round As an SVH’er, you are always the one who leaves last. The official legal closing time of the bar is 02:00. Ideally, Hubble and Meteor are open daily until 02:00. From 02:00 onwards, no drinks may be paid for or charged to an account! Guests may calmly finish their drinks to encourage a gradual departure from Hubble and to limit disturbance for residents. Remind guests to be quiet when leaving. It may happen that it isn’t busy or that you feel you could close earlier; for this, the following rules have been established. The bar must remain open until at least 01:00 from Monday to Friday. The last round may be announced on the screens at 00:45. Closing at 01:00 is only allowed if: Fewer than 10 guests are present in the bar The guests present are no longer actively ordering, and the last round has already been served SO: you may never actively send people home! During the staff shift change between 20:00 and 21:00, if no one is in the bar, the bar must remain open during this hour. Hubble Closing List The physical closing list in Hubble can be found near the table or underneath the left sink. EARLY: Make Sure that all cooling units are stocked  --> from coolers in the back to front Close terrace at 23:00 Tell guests 15 minutes in prior that the terrace will close and ask them to come inside Bring terrace board and car inside Clean tables and connect chairs to tables (Check every now and then if people are outside. Especially in summer, many people will have a talk or smoke on the terras) LATE: Clean the coffee corner Coffee machine with a special cleaning agent in the blind filter and rinse thoroughly Turn off and clean coffee bean machine and stamper Clean the coffee waste bucket underneath the coffee machine Sort empty bottles Restock from back to front (don't forget kegs & wine) All glasses on the bar (except those who had lactose in it) through the dishwasher (don't put on shelves if wet: leave to dry or put on clean bar tops - underneath the drafts) Clean bar: Clean drafts spouts with hot water from coffee machine Clean bar tops (Remove everything from the bar when cleaning) Clean surface (Place drip trays when ready) Take off the Guinness pour snout and put it in a bin with water Clean the kitchen surfaces with disinfectant, turn off fryers in case you will not use them for the after drink and leave the dishes at the kitchen dishwasher. Clean tables (including nisjes) Put chairs on tables (after they dried up from cleaning) Rubber mats, skimmers and Bavaria bins through dishwasher (don't forget mats from the shot corner) Clean shot/cocktail section and Jäger tap Sjaak some people to help you clean for a nice afterborrel Lock doors (don't forget emergency exits) Sweep the floor Mop the floor (Don't forget behind the bar) Check toilets for mess and/or gekantelde people  (In case the toilet towels are empty, it is nice to change them. If the toilets are messy, inform this in the SVH chat) Check other rooms for glasses and take them back to Hubble Foyer Corona Hall Plaza general space When leaving Hubble: Turn off the fryers, put covers on the fryer. Turn off both lights in the kitchen. Put bartenders table on 'eigen verbruik' Turn off technical stuff: Turn off music Turn off the lights of the coolers behind the bar (NOT the power) Turn off the special program with the lights (numbered buttons) Put the lights on 'closed' Turn off every red switch (you can) to '0' Bring all stuff inside kitchen (The hallway between kitchen and back needs to be empty!) Lock doors of storage and kitchen. In case after borrelaars use the emergency exit to leave early, don't forget to lock the emergency door again. Return keys to the locker Try to work efficient. Start cleaning the coffee machine early and start cleaning the left bar when it's not that busy so you can use the bar to put clean glasses on. In case you are not able to clean everything because it has been a busy night and/or you don't have enough cleaners, please inform this in the SVH chat what you were not able to clean. Try to do the most essential stuff: Lock the doors Bar surface cleaning Cleaning tables Chairs on tables Sweep and mop the floor. Turn off tryer and technical stuff (lights, music, dishwasher(s)) Check if no one died Make sure hallway between kitchen and back store is empty Meteor Closing List Early (Start of Late Shift) Restock all cooling units (from back to front) Close the terrace at 23:00 Clean terrace tables Check if guests are still outside (especially in summer) Late (End of Night Tasks) Clean the coffee corner Use blind filter with cleaning agent Clean grinder and tamper Empty and clean coffee grounds bucket Rinse cocktail machine lines and cap them Put all bar glasses in the dishwasher Do not shelve wet glasses (place them on clean dry bar) Rinse draft spouts with hot water (from coffee machine) Remove all items and clean bar tops Replace clean drip trays Clean shot and cocktail station Run rubber mats, skimmers, and bins through dishwasher Clean kitchen surfaces with disinfectant Turn off fryer and place cover if not used afterward Place dishes in the kitchen dishwasher Clean all tables (including corners and niches) Place chairs on tables (once floor is dry) Sweep the floor Mop the floor (including behind the bar) Check the toilets for mess or passed-out guests Refill towels Inform board if toilets are dirty or need attention Turn off music Turn off cooler lights behind the bar (NOT the power) Turn off special light program (numbered buttons) Set lights to "closed" Turn all red switches to ‘0’ (where possible) Set bartender’s table to “eigen gebruik” Lock all doors (including emergency exits) Return keys to the key locker Clean glass above glasses Take chalkboard(s) inside Monday & Thursday: put general waste bin outside Wednesday: put paper waste bin outside   If It's a Busy Night or Few cleaners Available: Focus on These Essentials Lock all doors (including emergency exits) Clean bar surfaces Clean all tables Put chairs on tables Sweep and mop the floor Turn off fryer and technical systems (music, lights, dishwasher) Ensure no one is left behind Clear hallway between kitchen and storage area Take chalkboard(s) inside Put waste outside if needed (see above list) After drink During the after-drink, only the bartenders, the responsible SVH’ers, and seated board members have the right to be present. The SVH’er decides who is still in a fit state to consume alcohol, as they remain responsible. Regarding the after-drink, we are obliged to observe a few rules: The SVH’er decides which visitors have contributed sufficiently to cleaning and closing the bar in order to be allowed to attend the after-drink (maximum of 5). Note: For large events or very busy evenings, exceptions may be made. Everyone may have one final drink of choice : soft drink, draft beer, and/or a shot (so no expensive specialty beers). Note: For large events or very busy evenings, exceptions may be made. All drinks must be registered in the cash register under ‘own consumption.’ Payments or placing drinks on account are no longer permitted after 02:00. The group of attendees must be explicitly limited to this small number. From 02:00 onwards, no drinks may be served. Holding a small after-drink with bartenders and a limited number of guests who helped with cleaning can be explained, but it is already a grey area. Having a large group still present is explicitly in the illegal area.